The IT Support Handbook, 2nd Edition
eBook Details:
- Paperback: 269 pages
- Publisher: WOW! eBook (June 11, 2024)
- Language: English
- ISBN-10: 8868803840
- ISBN-13: 978-8868803840
eBook Description:
The IT Support Handbook: A How-To Guide to Providing Effective Help and Support to IT Users, 2nd Edition
Become a more effective tech professional by learning how to provide the most useful IT support for your users. You’ll learn how to efficiently and effectively deal with any type of problem, including operating systems, software, and hardware. IT support is often complex, time-consuming, and expensive, but it doesn’t have to be with the right processes in place.
What You’ll Learn
- Manage reporting, and keep a record of issues that occur
- Provide effective remote support for users working from home or elsewhere in the world
- Use error and system reporting in Windows to obtain high-quality, relevant information
- Spot patterns in user behavior that may be causing difficult-to-diagnose problems
- Be familiar with best practices to make you a better support professional
Whether you’re an individual, part of an IT support team, or managing staff supporting PC users in their homes, this book will help you understand the right way to approach, troubleshoot, and isolate problems so they can be handled efficiently, with the least disruption and cost to your business. Expanded and revised for The IT Support Handbook, 2nd Edition, you’ll make yourself popular with your colleagues, and keep your clients and users happy and productive.
New To This The IT Support Handbook: A How-To Guide to Providing Effective Help and Support to IT Users, 2nd Edition
The world of work has changed, with remote and hybrid working now the new normal and with IT Support departments worldwide having to adapt to this new paradigm. This expanded The IT Support Handbook, 2nd Edition highlights the skills, tools, and structures needed to support businesses of any size in the new normal.
