Salesforce CRM Administration Handbook

eBook Details:

• Paperback: 328 pages
• Publisher: WOW! eBook (April 30, 2024)
• Language: English
• ISBN-10: 1835085695
• ISBN-13: 978-1835085691

eBook Description:

Salesforce CRM Administration Handbook: A comprehensive guide to administering, configuring, and customizing Salesforce CRM. Master the core concepts of Salesforce administration and gain a holistic understanding of the SF ecosystem that will also help you prepare for the Salesforce certification exam.

Do you aspire to be a successful Salesforce administrator or consultant? If yes, then this step-by-step guide is for you. Written by certified Salesforce professionals, the Salesforce CRM Administration Handbook will take you through the intricacies of Salesforce, covering objects, records, automation, and much more.

Starting with an overview of the capabilities and limitations of Salesforce, you’ll progress toward a holistic understanding of system architecture with real-world examples, including workarounds that enable the successful completion of projects. As you delve deeper, you’ll learn about the fundamental concepts of a CRM system, its purpose, and the pivotal role of an administrator in the Salesforce lifecycle. You’ll also explore the basic structures of the entire Salesforce system and navigate confidently through the intricacies of security, automation, and reporting in the Sales/Service Cloud.

• Discover strategies to stay up-to-date with Salesforce releases
• Integrate Salesforce products seamlessly to meet diverse business needs
• Explore Sales and Service Cloud and its transformative impact on sales and customer support operations
• Master opportunity management for successful deal closures and pipeline forecasting
• Understand Salesforce Orgs, managing users, settings, and customization
• Explore data import and export methods and data mapping
• Discover best practices, mock tests, and valuable tips and tricks to prepare for Salesforce certification

By the end of this Salesforce CRM Administration Handbook, you’ll have the confidence you need to navigate Salesforce’s backend seamlessly, implement configuration changes effortlessly, and communicate fluently in Salesforce terminology.