A Practical Guide to Service Management
eBook Details:
- Paperback: 350 pages
- Publisher: WOW! eBook (October 13, 2023)
- Language: English
- ISBN-10: 1804612502
- ISBN-13: 978-1804612507
eBook Description:
A Practical Guide to Service Management: Develop and improve the service management capabilities of your organization or business with this comprehensive handbook
Many organizations struggle to find practical guidance that can help them to not only understand but also apply service management best practices. Packed with expert guidance and comprehensive coverage of the essential frameworks, methods, and techniques, this book will enable you to elevate your organization’s service management capability.
You’ll start by exploring the fundamentals of service management and the role of a service provider. As you progress, you’ll get to grips with the different service management frameworks used by IT and enterprises. You’ll use system thinking and design thinking approaches to learn to design, implement, and optimize services catering to diverse customer needs.
This book will familiarize you with the essential process capabilities required for an efficient service management practice, followed by the elements key to its practical implementation, customized to the organization’s business needs in a sustainable and repeatable manner. You’ll also discover the critical success factors that will enhance your organization’s ability to successfully implement and sustain a service management practice.
- Discover a holistic approach to managing services
- Get acquainted with the service management methods, frameworks, and best practices
- Understand the significance of a service management strategy
- Demonstrate your skills to deliver high-quality, timely services
- Find out how to become a respected business partner to your customers
- Recognize the role of governance, outcomes, and markets
- Grasp the concept of value capture and maintaining value over time
- Explore common processes that lay the foundation for effective service management
By the end of this handy A Practical Guide to Service Management, you’ll have a solid grasp of service management concepts, making this a valuable resource for on-the-job reference.